Contact Information

For any IT-related assistance you may need, please reach out to All Covered using the contact information below.

During Regular Business Hours

During regular business hours, there are four different ways in which you can contact All Covered for IT assistance:

1. Call the Assigned Help Desk Resource: Between 8:30 a.m. and 5:30 p.m. on weekdays, call the Assigned Help Desk Resource at x-497, or from outside the Firm, at (212) 880-9497.
   
   
2. Email Support: Between 8:30 a.m. and 5:30 p.m. on weekdays, send an email to the Assigned Help Desk Resource at IT@maglaw.com.
   
   
3. Call the Lawyer’s Help Desk Directly: Between the hours of 7:30 a.m. and 8:00 p.m. on weekdays, help is available through the Lawyer’s Help Desk, which is All Covered’s exclusive off-site legal IT support service. To contact the Lawyer’s Help Desk, call (855) 402-7667.
   
   
4. Live Chat Support. Between 7:00 a.m. and 7:00 p.m. on weekdays, live chat support from the Lawyer’s Help Desk is available. For live chat, type legalchat.allcovered.com into your browser, then click “Launch.”

Outside of Regular Business Hours (24/7 availability)

Outside of regular business hours, there are two different ways in which you can contact All Covered for IT assistance:

1. Off-Hours Call-In Number: On weekends and on weekdays before 7:30 a.m. and after 8:00 p.m., please call the IT Support Help Desk at (855) 402-7667. This is not the Lawyer’s Help Desk, but you will reach a live person to assist you.
   
   
2. Email Support: On weekends and on weekdays before 8:30 a.m. and after 5:00 p.m., you can send an email to IT@maglaw.com. However, off-hours emails will not generate an immediate response. Instead, on weekends, responses could take 24 to 48 hours, and emails sent on weekdays after 5:30 p.m. will be responded to the next day. Therefore, for urgent issues during off-hours, do not use the IT@maglaw.com email address; instead, please call (855) 402-7667.

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